Mystery shopping is a tool used to measure quality of service, or compliance with regulation, or to gather specific information about products and services. Mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences.
Mystery shopping is now being used by many organizations to evaluate their in-store service standards and conformity to the processes.
Our trained shoppers anonymously evaluate infrastructure, processes, service delivery, customer service, operations, employee integrity, merchandising and product quality. Shoppers independently audit processes & staff, giving constructive actionable input for improvement of service delivery.
We can deliver complex programs tailored to your needs. Whether you choose video mystery shopping, audio recorded visits or written reporting, our detailed audits are delivered addressing all of client objectives.
Areas we cover:
- Car Dealerships and Automotive Services
- Banking/Financial Services
- Hotels and Leisure Industry
- Construction Industry
- Supermarkets and Convenience Stores
- Health and Beauty